365gam Privacy Policy

365gam ("the Platform", "we", "us", "our") operates the online casino and sports betting website accessible at https://365gam.org. We are an internationally licensed online gaming operator serving players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and all other cities and regions throughout the country.

For the purposes of this Privacy Policy, 365gam acts as the data controller in respect of all personal information collected from players, prospective players, and visitors to the 365gam website. As data controller, 365gam is responsible for deciding what personal data is collected, how it is used, and for ensuring that it is processed in accordance with applicable data protection principles.

365gam collects several categories of personal data from players and platform visitors. The specific data collected depends on how you interact with the platform, your account status, and the services you use. The main categories are set out below.

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Pakistani CNIC number or passport number (for KYC and identity verification purposes).
• Residential address including city, province, and postal code.
• Nationality and country of residence.

• Valid Pakistani mobile number (used for account verification and SMS notifications).
• Email address (used for account communications, transaction confirmations, and optional marketing).

• JazzCash or EasyPaisa mobile wallet number used for deposits and withdrawals.
• HBL, UBL, Meezan Bank, or other bank account details where used for transactions.
• Transaction history including deposit amounts, withdrawal requests, and bonus usage in PKR.
• Cryptocurrency wallet addresses where cryptocurrency payment methods are used.

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser version.
• Session timestamps, pages visited, and features accessed on the 365gam platform.
• Game play history, betting activity, wagering patterns, and win/loss records.
• Click-stream data and interaction events recorded during your platform sessions.

When you submit a KYC verification request or when 365gam initiates a verification check, we may collect copies of identity documents including your CNIC (both sides), passport, proof of address (such as a utility bill or bank statement issued within the last three months), and selfie photographs taken for biometric verification purposes.

365gam collects personal data through the following channels and mechanisms:

• Account Registration: You provide identity, contact, and date-of-birth data directly when you create a 365gam account.
• KYC Verification Submissions: You provide identity document scans and selfies when completing the account verification process.
• Deposit & Withdrawal Transactions: Payment data is captured at the point of transaction through the respective payment provider integrations.
• Platform Usage: Technical and usage data is collected automatically as you navigate the 365gam website and use its games and features.
• Cookies & Tracking Technologies: Cookies, web beacons, and similar technologies collect certain data about your browsing behaviour on the 365gam website — see Section 6 for full details.
• Customer Support Interactions: Data shared during live chat, email, or other support interactions is recorded and stored as part of your account record.
• Responsible Gaming Tool Usage: When you activate deposit limits, self-exclusion, cool-off periods, or other responsible gaming features, those preferences and their activation timestamps are logged.

365gam uses your personal data for the following purposes:

Every processing activity carried out by 365gam is grounded in one or more of the following lawful bases:

• Contract Performance: Processing is necessary to provide the services you signed up for — including account management, game access, and payment processing.
• Legal Obligation: 365gam is required by its international gaming licence and applicable AML regulations to verify player identities, monitor transactions, and retain certain records for specified minimum periods.
• Legitimate Interests: 365gam has a legitimate interest in protecting the platform from fraud, maintaining network security, conducting anonymised analytics, and improving the overall service — provided these interests do not override your fundamental privacy rights.
• Consent: Where 365gam processes your data for purposes not covered by the above bases — such as sending marketing emails or SMS messages — we will ask for your explicit consent first. You may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The 365gam website uses cookies and similar tracking technologies to ensure the platform functions correctly, to enhance your experience, and to collect anonymised analytics data that helps us understand how players use the site.

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language preferences, and ensure the secure transmission of data. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences — such as your preferred game category, deposit method, or notification settings — so that you do not have to reconfigure them each time you visit.
• Analytics Cookies: These collect anonymised data about how players navigate the 365gam site, which pages are most visited, and where users tend to drop off. This data is used exclusively to improve the platform experience.
• Responsible Gaming Cookies: These store your active responsible gaming settings — including deposit limits, session reminders, and self-exclusion status — locally to ensure they are applied consistently across your browsing sessions.

You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to use certain platform features. 365gam does not use third-party advertising cookies or cross-site tracking cookies of any kind.

365gam does not sell, rent, or trade your personal data to any third party for commercial purposes. We only share your data with carefully selected third parties in the following specific and limited circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and cryptocurrency network partners receive only the data strictly necessary to process your deposit or withdrawal transaction.
• Identity Verification Partners: Third-party KYC and AML compliance service providers receive identity document data solely for the purpose of verifying your age and identity in accordance with our licensing obligations.
• Game Software Providers: Our licensed casino game suppliers may receive anonymised session data to facilitate game delivery, troubleshoot technical issues, and confirm RNG compliance.
• Regulatory and Law Enforcement Authorities: 365gam is legally required to disclose certain data — including transaction records and identity information — to regulatory bodies and law enforcement agencies upon receipt of a lawful request or court order.
• IT Infrastructure Providers: Cloud hosting, server management, and cybersecurity partners may have limited access to encrypted data solely for the purpose of maintaining platform uptime and security.

365gam retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our international gaming licence conditions. The following general retention periods apply:

Once the applicable retention period expires, 365gam will either securely delete your personal data or anonymise it in an irreversible manner so that it can no longer be associated with you as an individual.

365gam implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• Transport Encryption: All data transmitted between your device and 365gam's servers uses TLS 1.3 with 256-bit encryption — the same standard used by major international financial institutions.
• Data-at-Rest Encryption: Sensitive data stored on 365gam's servers — including identity documents, payment records, and authentication credentials — is encrypted using AES-256.
• Access Controls: Access to personal data within 365gam is restricted to staff members who genuinely need it to do their jobs. All internal access is governed by role-based access controls and multi-factor authentication.
• Regular Security Audits: 365gam engages independent cybersecurity specialists to conduct penetration testing and vulnerability assessments on a regular basis.
• Incident Response: 365gam maintains a documented data breach response plan. In the event of a confirmed data breach affecting your personal data, we will notify you and the relevant regulatory authorities within the timeframes required by applicable law.
• Staff Training: All 365gam staff who handle personal data undergo regular data protection training and are contractually bound by confidentiality obligations.

As a player whose personal data is processed by 365gam, you hold the following rights in respect of your personal information. These rights may be subject to certain limitations depending on the legal basis under which we are processing your data, but 365gam will always aim to fulfil your request to the fullest extent possible.

To exercise any of the above rights, please contact the 365gam support team via 24/7 live chat or email at [email protected]. We may ask you to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised party.

365gam is strictly an adults-only platform. We do not knowingly collect, process, or store personal data from any individual under the age of 21. Our platform is not directed at, designed for, or intended to be used by minors in any capacity.

All new account registrations on 365gam are subject to mandatory age verification as part of our KYC process. Where our verification checks indicate that a registered user may be under 21 years of age, we will immediately suspend access to the account, freeze any associated funds pending investigation, and contact the account holder to request identity documentation confirming their date of birth.

365gam may send you promotional communications including bonus offers, new game announcements, PSL cricket betting promotions, and platform updates — but only where you have given us your explicit consent to do so during the registration process or through your account notification preferences.

Marketing messages may be delivered via email, SMS to your registered Pakistani mobile number, or push notifications if you have enabled these through your browser or device. We will always clearly identify ourselves as the sender of any marketing communication and include a straightforward mechanism for you to opt out.

• You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send.
• You can opt out of SMS marketing by replying STOP to any marketing SMS from 365gam.
• You can manage all marketing preferences through the Notifications section of your 365gam account settings.
• Opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, account security alerts, or KYC status updates — these are sent as a necessary part of the service and cannot be disabled.

365gam does not engage in unsolicited bulk marketing, and we do not purchase marketing contact lists from third parties. All marketing is sent only to players who have affirmatively opted in.

As an internationally licensed gaming operator, 365gam operates infrastructure and engages service providers that may be located in jurisdictions outside of Pakistan. Where your personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in Pakistan, 365gam ensures that appropriate safeguards are in place to protect your information.

These safeguards may include contractual clauses that require the recipient to maintain data protection standards equivalent to those applied by 365gam, or transfers to entities that operate under internationally recognised data protection frameworks. If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact our support team.

365gam reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our business practices, the services we offer, or the technology we use. When we make material changes to this policy, we will notify you by email to your registered address and/or by displaying a prominent notice on the 365gam website for a period of at least 14 days prior to the changes taking effect.

The date at the top of this Privacy Policy will always reflect when it was most recently updated. We encourage you to review this policy periodically so that you remain informed about how 365gam is protecting your personal information. Your continued use of the 365gam platform after any updated Privacy Policy has come into effect constitutes your acknowledgement of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which 365gam handles your personal data, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related concerns fairly and promptly.

If you are not satisfied with our response to your complaint, or if you believe that 365gam is processing your personal data in a manner that is inconsistent with applicable data protection law, you have the right to escalate your complaint to the relevant data protection or regulatory authority in your jurisdiction.

We genuinely value player trust as a cornerstone of the 365gam brand. Every privacy concern raised is treated seriously, investigated thoroughly, and addressed with the goal of maintaining the highest possible standards of data stewardship for all players across Pakistan.